Shipping Policy

Radiant skin, delivered worldwide

Our packages are assembled by hand, usually within 24-72 hours. Please note that orders placed on Fridays after 1pm PT will be processed the following Monday.


Where do you ship?

We ship everywhere around the world that we feel confident our packages will reliably arrive.

Currently that’s everywhere minus the following countries where customs or other challenges prevent us from shipping dependably: Brazil, Croatia, Estonia, Italy, Latvia, Lebanon, Lithuania, Malaysia, Mexico, Poland, Russia, Saudi Arabia, Serbia, Slovenia, and Spain.


What are your shipping options?

We offer free standard shipping on all orders over $35 in the US and over $150 internationally.

In the US, we offer these additional options for when you need it sooner:

  • Expedited (2-3 business days after processing)
  • Express (2 business days after processing)

A note about customs fees: Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.


What about samples?

We ask that you cover shipping and handling for samples, which is $3 within the US. International shipping and handling for samples varies by order size and weight and will be calculated at checkout.


Other questions? We’re here.

trueteam@truebotanicals.com