Shipping & Delivery

Please reach out to the True Team at trueteam@truebotanicals.com, and we’ll ensure you get your products ASAP.

You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or select your default shipping address from the Subscription Management page.

While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 5-day delay on domestic orders and 14+ day delay on international orders due to COVID-19. We appreciate your support and patience.

We are also experiencing delivery disruptions with the following countries: Australia, Canada, China (including Hong Kong), Italy, Singapore, Spain, Germany, South Korea, France, Switzerland, and the UK. 

This list may not be comprehensive as circumstances are evolving daily. We appreciate your patience during this unprecedented time. Please reach out to trueteam@truebotanicals.com if you have any specific questions about your delivery. We're happy to help.

Domestic Shipping:

• $15 shipping for orders under $35 (7-10 business days).
• Free shipping for orders over $35 (7-10 business days).
• $15 shipping for Express Shipping (3-4 business days).
  
  

International Shipping:

• $49 shipping for orders under $150 (8-14 business days).
• Free shipping for orders over $150 (8-14 business days).
• We also offer Express International Shipping for $49 (1-3 business days).

*Our shipping estimates do not include warehouse processing time. We estimate processing can take 24-48 hours. We do not process orders over the weekends*

A note about customs fees: Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.

A note from our DHL partners: DHL eCommerce Solutions no longer accepts domestic shipments destined to APO/FPO addresses shipped via select products. This went into effect on January 1, 2021.

Effective July 25, 2021, DHL will enforce this policy and no longer accept domestic packages to the zip codes listed below with the exception of the following product types: 

• DHL SmartMail Flats
• DHL SmartMail Parcel Return

After July 25, 2021, any shipments – with the exception of DHL SmartMail Flats and DHL SmartMail Parcel Return - received by DHL eCommerce Solutions destined to any of the zip codes listed below, will be returned to the shipper.