Get a FREE Renew Pure Radiance Oil Deluxe Mini (5mL) with $100+ orders. Offer ends 5/22 Shop now.

View Offers

True Botanicals

Your Offers

True Botanicals
True Botanicals
Get a FREE Renew Oil Deluxe Mini (5mL) with $100+ orders. Offer ends 5/22.
Shop Now
TV Special Offers
True Botanicals
True Botanicals
Subscribe to Chebula Extreme Cream and get 15% off + a FREE gift with every shipment!

Subscribe to Chebula Extreme Cream and get 15% off + a FREE gift with every shipment!

Shop Now
Chebula Active Serum - True Botanicals
Chebula Active Serum - True Botanicals
Subscribe to Chebula Active Serum and get a FREE gift with every shipment!
Shop Now
Free shipping on all
orders $35+

Free returns | 30 day results guaranteed

• Free returns on all orders
• 30 day results guarantee

SHIPPING & DELIVERY 


What should I do if my package was stolen or lost in transit?

Please reach out to the True Team at trueteam@truebotanicals.com, and we’ll ensure you get your products ASAP.


How can I change my shipping address?

You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or select your default shipping address from the Subscription Management page.


Will COVID-19 affect the shipment of my order?

While we are working hard on getting all orders to our customers on time, carriers are experiencing an up to 5-day delay on domestic orders and 14+ day delay on international orders due to COVID-19. We appreciate your support and patience.

We are also experiencing delivery disruptions with the following countries: Australia, Canada, China (including Hong Kong), Italy, Singapore, Spain, Germany, South Korea, France, Switzerland, and the UK. 

This list may not be comprehensive as circumstances are evolving daily. We appreciate your patience during this unprecedented time. Please reach out to trueteam@truebotanicals.com if you have any specific questions about your delivery. We're happy to help.


What are your shipping options?

Where do you ship?

We are excited to offer international shipping to the following countries: 

Australia
Belgium
Cambodia
Canada
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Iceland
Israel
Luxembourg
Maldives
Mauritius
Netherlands
New Caledonia
New Zealand
Portugal
Singapore*
Sweden
Switzerland
Taiwan
UAE
United Kingdom
United States
Austria
Bolivia
Brunei
Colombia
Ireland
Japan
Jersey
Norway
South Africa
South Korea
Thailand
United Arab Emirates

This list excludes countries in which customs or other challenges prevent us from reliable shipping. We appreciate your understanding!

*The following items may have issues with customs or other challenges that prevent reliable shipping to Singapore: Renew Pure Radiance Oil, Clear Pure Radiance Oil, Calm Pure Radiance Oil, Pure Radiance Body Oil, Pure Radiance Sugar Scrub. 

 

More Questions?

Whether you're seeking skincare advice, need help tracking an order, or just have a quick question, the True Team is here to help—every step of the way. Email us at trueteam@truebotanicals.com