FAQs
What are your shipping options?
Domestic Shipping:
- Free standard shipping on orders over $35 (3–6 business days).
- $15 standard shipping for orders under $35 (3–6 business days).
- $29 express shipping (1–2 business days).
International Shipping:
Canada:
- Free standard shipping on orders over $150 (8–14 business days).
- $32 CAD standard shipping for orders under $150 (8–14 business days).
- $42 CAD express shipping (5–7 business days).
Australia:
- Free express shipping on orders over $150 (8–14 business days).
- $50 AUD express shipping (7–10 business days).
United Kingdom:
- Free standard shipping on orders over $150 (8–14 business days).
- £12 GBP standard shipping for orders under $150 (8–14 business days).
- £27 GBP express shipping (5–7 business days).
EU Countries:
- Free standard shipping on orders over $150 (8–14 business days).
- 22€ EUR standard shipping for orders under $150 (8–14 business days).
- €32 EUR express shipping (7–10 business days).
All Other Countries:
- Free express shipping on orders over $150 (8–14 business days).
- $35 USD express shipping (5–7 business days).
*Our shipping estimates do not include warehouse processing time. We estimate processing can take 24-48 hours. We do not process orders over the weekends*
How can I change my shipping address?
You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or select your default shipping address from the Subscription Management page.
A NOTE ABOUT CUSTOMS FEES:
Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.
- Australia
- Belgium
- Cambodia
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong and Taiwan
- Iceland
- Israel
- Luxembourg
- Maldives
- Mauritius
- Netherlands
- New Caledonia
- New Zealand
- Portugal
- Singapore*
- Sweden
- Switzerland
- UAE
- United Kingdom
- United States
- Austria
- Bolivia
- Brunei
- Colombia
- Ireland
- Japan
- Jersey
- Norway
- South Africa
- South Korea
- Thailand
- United Arab Emirates
MORE QUESTIONS?
Whether you're seeking skincare advice, need help tracking an order, or just have a quick question, the True Team is here to help—every step of the way. Email us at hello@truebotanicals.com.