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Domestic Shipping:
International Shipping:
*Our shipping estimates do not include warehouse processing time. We estimate processing can take 24-48 hours. We do not process orders over the weekends*
A note about customs fees: Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.
A note from our DHL partners: DHL eCommerce Solutions no longer accepts domestic shipments destined to APO/FPO addresses shipped via select products. This went into effect on January 1, 2021.
Effective July 25, 2021, DHL will enforce this policy and no longer accept domestic packages to the zip codes listed below with the exception of the following product types:
After July 25, 2021, any shipments – with the exception of DHL SmartMail Flats and DHL SmartMail Parcel Return - received by DHL eCommerce Solutions destined to any of the zip codes listed below, will be returned to the shipper.
You may change your shipping addresses on file by visiting the Account Details page. Select the edit button and add or delete addresses as desired. Make sure to hit save once you’re done. If you have a subscription, you may edit addresses here or select your default shipping address from the Subscription Management page.
A NOTE ABOUT CUSTOMS FEES:
Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser and are not included in our international shipping fee.
A NOTE FROM OUR DHL PARTNERS:
DHL eCommerce Solutions no longer accepts domestic shipments destined to APO/FPO addresses shipped via select products. This went into effect on January 1, 2021.
Effective July 25, 2021, DHL will enforce this policy and no longer accept domestic packages to the zip codes listed below with the exception of the following product types:
– DHL SmartMail Flats
– DHL SmartMail Parcel Return
After July 25, 2021, any shipments – with the exception of DHL SmartMail Flats and DHL SmartMail Parcel Return - received by DHL eCommerce Solutions destined to any of the zip codes listed below, will be returned to the shipper.
MORE QUESTIONS?
Whether you're seeking skincare advice, need help tracking an order, or just have a quick question, the True Team is here to help—every step of the way. Email us at hello@truebotanicals.com.
