Frequently Asked Questions

Points & Redemption

  • Shop til you drop. Your points never expire!

Earning points through our loyalty program is easy! We offer points for a variety of actions ranging from following us on social media to subscribing to a product. Additionally, you will receive at least one point for every dollar spent with us! For more information on how to get points checkout How to Earn Points.

  • Yes! Users have the option to use their points for cash value or to redeem a free gift. If you decide to use your points for cash value, you will receive $10 off for every 500 points you earn!

There could be a few reasons why you may not have received your referral award just yet: 

  • Your friend did not click on the referral link 
  • Your friend’s purchase did not reach the spending minimum
  • Your friend’s referral is being reviewed by our escalation team for fraud prevention measures
  • But of course! Users will get an initial 250 points when their first subscription order ships (in addition to the points per dollar spent). Additionally, users will get the equivalent of 500 points off  for their 4th and 8th shipments and the equivalent of 1,000 points off for their 12th shipment! For more information on all the ways subscriptions help gain points checkout How to Earn Points.
  • To view your loyalty points, log into your account → "My Account" → "Loyalty Points”. There you will see all of the points you have gained along with any gifts / cash off you are able to redeem.
  • You have the option to redeem your points for cash value (500 points = $10 off) or a complimentary gift. To redeem your points for $$ off your purchase, please login to your account and you can select the desired reward at checkout. To redeem your points for a complimentary gift with your next purchase, please login to your account and select your desired gift on the rewards page after adding your next purchase to your cart. You cannot redeem complimentary gifts with upcoming subscription orders.
  • Unfortunately you cannot use points and a promo code together at this time.
  • We understand some purchases may not be the right fit. If you return an item, the points you earned with your purchase will be deducted from your points balance. If the purchase upgraded you into the next tier threshold, your tier will be adjusted down when your points are deducted from your balance.
  • The limit does not exist! We currently do not cap the amount of points that a user can earn. 
  • There’s no limit on product reviews! The more you review your favorite products, the more points you earn. Look out for your order review email to get started.
  • Sadly you cannot share points with another member at this time, however that doesn’t mean you can’t use your points on somebody else. Our complimentary gift options make the perfect gift for any of your friends!
  • If your purchase is refunded before your reward order is shipped, your points will be automatically returned to your account in 1-2 days. If your order is canceled and no refund is provided, your points will not automatically return to your account. If you don’t see your points returned after this time period please reach out to
  • Your complimentary gifts are not refundable or exchangeable. Make sure to pick carefully before deciding to redeem your reward!


  • The True Beauties™ Loyalty program allows you to earn points with every purchase you make online and in stores, plus your membership unlocks exclusive rewards, perks and promotions with every tier upgrade.  No minimum purchase, no commitments, no downside. Truly beautiful skin is just one click away.
  • Yes! The True Beauties Rewards program is available to everyone—click here to get started.
  • Your points and membership never expires! 
  • Just contact us, and we'll be happy to re-enroll you. Please note: Unfortunately, we cannot reinstate any points or membership status earned before cancellation.

Receipt Scanning

  • Yes, we offer points for every dollar spent at select retailers. We accept receipts from Nordstrom, Erewhon, Amazon, Cult Beauty, The Detox Market, and Credo Beauty. We will honor purchases made in the last 30 days based on the receipt’s purchase date.
  • Upload a legible receipt above and our team will get back to you in 72 hours (Monday - Friday) via email. You’ll receive an automated email when your receipt is approved (or an email with additional questions.)
  • We will honor retail purchases made in the last 30 days based on the purchase date displayed on the receipt.
  • Yes you can remove any private information. We require store details, purchase date, item details, and timestamp to be displayed to label a receipt as legible.
  • Expect the review process to last up to 72 hours on weekdays. Haven’t heard from us? Send a note to our team at
  • Unfortunately, we need an itemized receipt from the store to issue points. 


  • When you are signed into your rewards account, your current tier and perks will be highlighted on your account home page.
  • Your points never expire! Gorgeous skin is a lifelong commitment, after all. However, in order to maintain your tier, you need to meet the minimum spend thresholds within each year to keep your tier benefits.
  • On your birthday, you will receive a personalized discount code via email that will be valid for 30 days from the date of your birthday.
  • You are automatically enrolled into our Skinimalist tier when you join True Beauties Reward. To reach our Skinthusiast tier, you must spend at least $450 within 12 months. To reach our Skintellectual tier, you must spend at least $750 within 12 months.  Please note, you will be moved to your next tier 14 days after your qualifying purchase in case of returns.
  • Unfortunately, our free shipping threshold only applies to orders within the U.S. International rates will apply for orders outside of the U.S.