FAQ.
How is your acne regimen different from other brands?
Unlike most acne remedies that dry out the surface of the skin and accelerate aging, this innovative collection controls bacteria and treats the root cause of acne - excess sebum - while simultaneously balancing the ecosystem of the skin.
I've been using your CLEAR line, and my breakouts are gone. Should I now transition to the RENEW line?
If you’ve found that your acne has cleared up but you’re struggling to maintain the moisture level in your skin, it is possible that you’re ready to transition to our RENEW product line. The RENEW products provide the same anti-aging support as our CLEAR products, but without targeting excess sebum production.
I have oily/acne prone skin. Won't oil make my acne worse?
Contrary to popular belief, oils have many properties beneficial to helping with oily and blemish prone skin. They dissolve other lipids – like excess sebum (which causes acne) – helping to break up and clear congestion. Oils high in linoleic acid, such as the oil in our Clear Pure Radiance Oil, are remarkably powerful in treating adult acne.
My skin is ultra-sensitive. Which product should I start with?
We have designed our CALM collection of products for ultra-sensitive and inflamed skin. We suggest starting with our Calm Pure Radiance Oil. Traditional lotions and cream based moisturizers contain waxes and fillers, ingredients that tend to cause irritation and congestion, especially in ultra-sensitive skin. Clam Pure Radiance Oil is loaded with calming and cooling ingredients to help soothe the skin, reduce inflammation, and minimize redness.
Am I too young for anti-aging products?
Certainly not. In order to keep your skin looking as young and healthy as possible, it is critical to use products made with high-impact, bio-active ingredients as soon as you are able.
Which of your products boost collagen production and reduce fine lines and wrinkles?
Our Oils, Serums, Resurfacing Moisture Mask, and Vitamin C Booster work together to boost collagen production and increase elasticity to repair fine lines and wrinkles.
Which products will repair my hyperpigmentation?
Combining one of our Cellular Repair Serums with our Vitamin C Booster is your best solution for evening skin tones and repairing hyperpigmentation while preventing future damage.
What is the difference between face oil and face serum?
When therapeutic oils are applied to the skin without the interference of waxes, they can be absorbed directly into the top layers of the epidermis, where they instantly go to work to improve lipid barrier function. Our serums are formulated to work with our oil and go beyond the surface to repair skin at the cellular level. We suggest that you start with one of our oils, and as you build your True Botanicals regimen, layer one of our serums over the oil at night for additional anti-aging support.
What is your return policy?
We offer a 30 day guarantee on all of our full sized products. If you are unhappy with a product for any reason, please email us at trueteam@truebotanicals.com. We are happy to troubleshoot with you, replace your product or issue a full refund within 30 days of purchase.
Are your products organic?
Our products contain many ingredients that have been certified organic. We select our bio-active ingredients based on their proven ability to work below the skin’s surface and target the issues of aging head on. While we do use organic ingredients wherever possible, there are many beneficial ingredients that come from fantastic sources that haven’t yet been certified. Please see our ingredient glossary for specific ingredient details including origins and sourcing.
